Referrals

Refer a patient

3 ways in. All of them take under 2 minutes, and you only need to do this once. After the first referral we handle patient identification for you.

Ways to refer a patient

From your own software

Install our template once and referring becomes 3 clicks, with the patient's medicines, allergies and history filled in automatically.

Get the template →

Secure message or fax

Send from your existing system exactly as you would any other referral. The report comes back the same way.

See the channels →

Ring us

Give us the patient's details on the phone and we'll send the referral back to you, filled in and ready to sign.

1800 701 520 →

Send it from here

Attach it. We read the rest off the page.

If your software will not send to us yet, attach the referral here. The patient details, the medicines and your provider number are read straight off the document, then checked by a person before anything is recorded. You get a reference number on screen and confirmation from us the same day.

Send a referral

Attach the referral and we read the patient details off it. Four boxes and you are done.

Attach the referral. PDF, a photo of it, or a Word document, up to 8 MB.

Your name

Practice

Best number to reach you

Email, if you would rather

No document to attach? Type the details instead

Patient first name

Patient last name

Date of birth

Patient phone

Suburb

Referral date

Reason for referral

The patient has consented to this referral, as MBS item 900 requires.

What happens to it

It is encrypted before it is stored. The clinical content and the document itself are sealed with AES-256-GCM under a key that is not in the database. A copy of the database on its own does not read out as health information.
It stays in Australia. The database sits in Cloudflare's Oceania region and is served out of Melbourne.
Nothing becomes a patient record automatically. It lands in a review queue. A person opens it, checks every field against the document, and accepts it. Until then it is not a referral.
The connection is locked down. TLS with HSTS preload, a strict content security policy, and the form only accepts submissions that came from this site.
No account, no tracking. There is no login, no analytics on this page and no third-party script other than the security check.

If your practice would rather not send clinical detail through a web form at all, that is a perfectly reasonable position and nothing here changes. Use secure messaging or ring 1800 701 520 and we will take it over the phone.

Secure messaging

Send it the way you send everything else.

Phone: 1800 701 520. we can take the details and send the referral back to you to sign.

Secure messaging (HealthLink, Medical Objects, ReferralNet) is being connected and will be listed here as each goes live.

What a referral needs

Patient name, date of birth and contact number
Medicare or DVA number
Reason for referral, 1 indication is enough
Current medicines list
Allergies and adverse reactions
Your provider number and signature

Anything beyond that is a bonus. If something is missing we'll ask rather than send it back.

After you send it

What happens next.

We confirm receipt

Same day, back to you, so you know it arrived.

We contact the patient

Within 2 business days, naming your practice so the call isn't mistaken for a scam.

We visit

At home, at a time that suits them and any carer or family they want present.

You get the report

Within 7 days, back through the channel you referred by.

The 90-day window. The patient interview has to happen within 90 days of the referral date. We track that for every referral and tell you if one is at risk. You should never lose a referral to an expiry you didn't know about.

Not ready to refer yet?

We'll run the eligibility search with your practice manager first and show you who qualifies. No cost, no commitment.

How that works Call 1800 701 520