Finding the patients
The patients are already in your database.
Every general practice is sitting on a list of patients who qualify for a Home Medicines Review and have never been offered one. The reason isn't clinical judgement. It's that nobody has 20 minutes to build the query and 3 hours to make the calls.
So we do both.
How it runs
4 steps. One of them is yours.
We build the search
Written for your software, covering all 10 referral indications at once. Takes about 15 minutes with your practice manager.
It runs on your system
Against your own records, inside your own software. The results stay with you. We never take a copy.
You approve
A GP reviews the list and removes anyone inappropriate. Nothing is sent until that happens.
We do the rest
SMS, follow-up calls, consent, booking, the visit, the report. You get referrals to sign and patients who already said yes.
Why we built it this way
The list never moves. That's deliberate.
The common approach is to have the practice export its patients and upload them to the review provider's platform. It's simpler to build and it puts the provider in control of the data.
It also means a practice has disclosed health information about hundreds of patients to a third party, on the basis that they take a lot of medicines. Under APP 6 that disclosure needs to sit inside a purpose the patient would reasonably expect or inside their consent, and most practice privacy policies were not written with it in mind.
Running the search in place removes the question entirely. You stay the only holder of the list. We only ever learn about a patient once they have said yes and you have referred them.
What we commit to in writing
- A data-handling agreement with your practice before anything runs
- Your practice named as the sender on every message
- No list, export or copy held by us at any point
- A working opt-out on every message, honoured permanently
- The opt-out register maintained and available to you
- All information handled in Australia, on Australian servers
- Nothing sent until a GP has approved the list
Reaching the patient
3 channels, and your reception uses none of them.
Older patients don't all answer unknown numbers or read email. So we use all 3, in order, and keep going until we get an answer or a no.
SMS first
Identified as your practice, because that's the relationship the patient has. Plain language, no links to click, and a working opt-out on every message.
Replies come to us, not to your front desk.
Then a phone call
If there's no reply in 48 hours. A real person, naming your practice and the doctor who referred them, so it isn't mistaken for a scam call.
Up to 3 attempts, at different times of day.
Email if we have one
For confirmations, what to have ready, and the plain-English summary afterwards. Useful when a family member is helping manage things.
Never used to send clinical detail.
What the search looks for
All 10 indications, in one pass.
Plus the patients who will lose eligibility on 1 July 2027 without a current chronic condition management plan. That's the group nobody is looking at yet.
| 5 or more regular medicines | The most common trigger, and the one most often missed. |
| More than 12 doses a day | Regardless of how many separate medicines that involves. |
| A regimen change in the last 3 months | Including anything started or stopped in hospital. |
| Narrow therapeutic index medicines | Warfarin, digoxin, lithium, phenytoin, methotrexate. |
| Suspected adverse drug reaction | Or symptoms that could plausibly be medicine-related. |
| Sub-therapeutic response | Where the medicine should be working and isn't. |
| Suspected non-adherence | Including anything you suspect but can't confirm in a consult. |
| Difficulty managing medicines | Literacy, language, dexterity, vision or cognition. |
| More than 1 treating doctor | Specialists prescribing independently of each other. |
| Discharged from hospital in the last 4 weeks | The highest-risk window there is. |
| No current CCM plan, reviewed within 18 months | Eligible today, not eligible from 1 July 2027 unless a plan is put in place. |
Questions practice managers ask
Do we have to send you our patient list?
No. The search runs inside your practice software against your own records. You see the output. We never receive it, never store it and never hold a copy. This is the main thing we do differently.
Who is the sender of the SMS?
Your practice. The message identifies your practice by name, because the relationship the patient has is with you, not with us. We operate as your service provider under a written agreement, not as an independent marketer.
Is this direct marketing?
It is a clinical recall for a Medicare-funded service the patient is eligible for, sent by their own practice. That distinction matters legally and we take it seriously, which is why the practice approves every list before anything is sent, every message carries an opt-out, and we maintain the opt-out register permanently.
What if a patient replies with a question?
It comes to us, not to your reception. We answer it, and we escalate anything clinical back to you rather than answering on your behalf.
What does it cost the practice?
Nothing. There is no fee, no platform charge and no minimum. We are paid by claiming for the reviews we conduct.
How many patients will this find?
We won't guess. Practices vary enormously and any number quoted before running the search is invented. Run it and you'll have a real figure in about 15 minutes.
Can you handle the volume if it's large?
Sometimes not immediately, and we'll say so. The program permits a maximum of 30 initial reviews per accredited pharmacist per calendar month. Follow-ups don't count toward it. If a search turns up more than we can service inside the 90-day referral window, we schedule across months rather than letting referrals expire.
15 minutes to a real number
We'll sit with your practice manager, build the search, and you'll know exactly how many of your patients qualify. No cost and no commitment either way.